About InterSoft Associates
We’ve been doing this for more than 35 years. Long enough to watch the technology change past all recognition. And long enough to know the technology was never really the point.
The point is the person at the desk.
Spend a day watching how work actually happens inside a company, and you’ll see it.
Someone still opens a spreadsheet when the system was supposed to make that unnecessary.
Someone enters the same information for the third time in three different locations.
Someone waits on the one person who understands how the old system really works, because that knowledge lives in their head and nowhere else.
None of it is in anyone’s job description. It’s just the tax people pay for software that doesn’t fit the way the business needs to work. Capable people who care about their work are spending their days working around problems like that. It’s a frustrating experience that doesn’t need to happen.
Software problems are fixable, and honestly, that’s the easy part.
We see our job as giving employees their time and sanity back.
When the software finally fits, the workarounds go away, and people stop compensating for the system and start trusting it.
That’s the reason we still find this work worth doing after all this time. Not the code. What happens to people’s work once the friction is gone.
We care about how we do it, too. When Hy Goldstoff started InterSoft, he decided our clients would get their source code, and that they’d never be locked into working with us. People told him that was backwards. Why make yourself easy to leave? But we’ve never wanted a client who stays because they’re stuck. We want our clients to stay because we’re worth it, and they do.
The same goes for telling people the truth. We’re not order takers. We’re always invested in your success and part of our job is to tell you what we honestly think, including the times custom software isn’t the right investment. If someone asks us to build something we think is the wrong move, we say so, even when it means talking them out of work we’d have been paid for. We’d rather lose a project than take someone’s money to build them something that won’t help. That’s just how we think a business ought to be run.
After all this time, the tools we started with are gone, and the ones we use now would have looked like science fiction back then. But the thing underneath hasn’t moved an inch. Software should work for the people who use it, so they can get on with the work only they can do.