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The Client
Counseling in Schools is a New York City–based nonprofit that places social workers and youth development professionals in public schools. Their mission is to support student mental health and development through direct services—funded primarily through government contracts that require precise documentation and billing.
The Challenge
CIS faced a growing operational burden. Counselors documented their work on paper, which was then re-entered into spreadsheets by a Contract Administrator. Reports had to be manually assembled, faxed for signatures, and invoices created by hand. The result: a six-week billing cycle, delayed payments, and limited bandwidth for growth.
As CIS won larger and more complex contracts—particularly from New York City’s Health & Human Services—they realized their manual system couldn’t scale. They also lacked the tools to analyze the valuable data they were collecting, hindering their ability to demonstrate impact or optimize services.
Our Solution
InterSoft stepped in as a technology partner to modernize CIS’s operations. We designed and delivered a custom browser-based platform that mirrored their workflow. Counselors could log sessions directly into the system, tagging each entry by student, school, and contract. The platform automated reporting, enabled digital signatures, and generated invoices with a click.
Importantly, we built flexibility into the system—custom fields, scalable architecture, and adaptive workflows—so that CIS could meet future contract requirements without starting over.
We worked closely with stakeholders across the organization to ensure the system worked for everyone—from frontline counselors to executive leadership.
InterSoft has been able to assess our needs and translate them to the world of online software solutions. Being good listeners, savvy technicians and highly responsive are standout qualities in working with InterSoft Associates.
The Result
Our solution transformed CIS’s operations from manual and error-prone to streamlined and scalable. In just a few years, the nonprofit expanded from $5 million to $12 million in funding—without adding operational staff.
Key outcomes included:
- Cut billing time in half – from six weeks to just two or three.
- Freed up hundreds of hours of administrative time every month.
- Gave counselors more time to focus on students, not paperwork.
- Eliminated the need for additional billing staff as contracts scaled.
- Easily met new, stricter reporting requirements.
And perhaps most powerfully, CIS now has over eight years of clean, structured program data—empowering leadership to prove impact with real numbers, support grant proposals, and continuously improve student services.
Let’s Build Your Success Story
At InterSoft, we specialize in building custom software that solves real-world problems. Whether you’re a nonprofit, government agency, or growing business, we’ll help you streamline operations, unlock your data, and position your organization for scalable growth.
Contact us today to explore how our tailored solutions can work for you.